Información de contacto

Contact Us

At KOVYQ, we're committed to providing reliable and helpful customer care. Whether you have a question about your order, shipping, returns, sizing, or our products, our Customer Care team is here to assist you.

We aim to make every interaction simple, transparent, and efficient.

Customer Care

For all inquiries, please contact us by email:

📧 Email: care@kovyq.com

We aim to respond to all messages within 12–48 business hours.

Response times may occasionally be longer during holidays, major promotional events, product launches, or periods of unusually high demand.

We're Happy to Help With

Our Customer Care team can assist you with:

  • Order status and tracking;

  • Shipping and delivery questions;

  • Returns and refunds;

  • Order cancellations, when eligible;

  • Damaged, defective, or incorrect products;

  • Product information;

  • Size and fit guidance;

  • Payment questions;

  • Promotional offers;

  • Address corrections, when still possible; and

  • General inquiries.

If your question relates to an existing order, please include your order number in your email so we can assist you more efficiently.

Customer Care Hours

Monday – Friday
8:00 AM – 6:00 PM

Saturday & Sunday
Closed

Messages received outside our Customer Care hours will be reviewed as soon as possible during the next business day.

Before Contacting Us

To help our team review your request as efficiently as possible, please include:

  • Your full name;

  • Your order number, if applicable;

  • A detailed description of your question or issue; and

  • Photos or screenshots when relevant.

For damaged, defective, or incorrect products, photographs of the product, packaging, and shipping label may help us review your request more quickly.

Order or Delivery Issue?

If you're experiencing an issue with an order, please contact us before initiating a chargeback or payment dispute with your bank or card issuer.

In most cases, a chargeback is not necessary.

Our Customer Care team can work directly with you to review concerns involving:

  • Shipping or delivery;

  • Returns;

  • Refunds;

  • Cancellations;

  • Damaged products;

  • Incorrect products; or

  • Other order-related issues.

If a refund, replacement, shipping investigation, or another resolution is appropriate, we can assist you directly.

Contacting us first is often the simplest and fastest way to resolve an order issue.

Nothing in this section restricts any rights available to customers under applicable consumer protection laws or through their financial institution.

Important Information

For your security, please do not send complete credit card numbers, passwords, or other sensitive payment credentials by email.

KOVYQ will never ask you to send your complete payment card information through Customer Care email.

Thank You for Choosing KOVYQ

We appreciate your business and want you to have a great experience with KOVYQ, from selecting your products through delivery and beyond.

Whenever you need assistance, our Customer Care team is here to help.

KOVYQ

Website: kovyq.com
Email: care@kovyq.com