Contact Us

At KOVYQ, we're committed to providing reliable and helpful customer care. Whether you have a question about your order, shipping, returns, sizing, or our products, our Customer Care team is here to assist you.

We aim to make every interaction simple, transparent, and efficient.

Customer Care

For customer support and general inquiries, you can contact us by email or phone:

Email: care@kovyq.com
Phone: +1 (307) 533-7080

We aim to respond to customer inquiries within 48 hours.

We're Happy to Help With

Our Customer Care team can assist you with:

• Order status and tracking;
• Shipping and delivery questions;
• Returns and refunds;
• Order cancellations, when eligible;
• Damaged, defective, or incorrect products;
• Product information;
• Size and fit guidance;
• Payment questions;
• Promotional offers;
• Address corrections, when still possible; and
• General inquiries.

If your question relates to an existing order, please include your order number so we can assist you more efficiently.

Customer Care Hours

Monday–Friday
9:00 AM–5:00 PM

Saturday & Sunday
Closed

Messages received outside our Customer Care hours will be reviewed as soon as possible during the next business day.

Before Contacting Us

To help our team review your request as efficiently as possible, please include:

• Your full name;
• Your order number, if applicable;
• A description of your question or issue; and
• Photos or screenshots when relevant.

For damaged, defective, or incorrect products, photographs of the product, packaging, and shipping label may help us review your request more quickly.

Order or Delivery Concerns

If you have a concern regarding an order, payment, delivery, return, or refund, please contact our Customer Care team.

We will review your request and work with you to provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Nothing on this page limits any rights available to customers through their payment provider or under applicable law.

Important Information

For your security, please do not send complete credit card numbers, passwords, or other sensitive payment credentials by email.

KOVYQ will never ask you to send your complete payment card information through Customer Care email.

Business Information

KOVYQ
Operated by Femali Boutique LLC (Wyoming limited liability company)
30 N Gould St Ste R
Sheridan, WY 82801
United States

Website: kovyq.com
Email: care@kovyq.com
Phone: +1 (307) 533-7080

This is our registered business address. It is not a retail store or a return address; return instructions are provided by Customer Care after your return request is approved.

Thank You for Choosing KOVYQ

We appreciate your business and want you to have a great experience with KOVYQ, from selecting your products through delivery and beyond.

Whenever you need assistance, our Customer Care team is here to help.