Shipping policy

Shipping Policy

Last Updated: September 12, 2026

At KOVYQ, we are committed to providing a reliable and transparent shipping experience from the moment your order is placed until it reaches you.

This Shipping Policy explains how orders placed through kovyq.com are processed, shipped, tracked, and delivered.

By placing an order through kovyq.com, you acknowledge and agree to the terms outlined below.

1. Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

During processing, your order may go through:

  • Payment verification;

  • Order verification;

  • Product preparation;

  • Quality control;

  • Packaging; and

  • Shipment preparation.

Once your order has been prepared and shipped, you will receive a shipping confirmation containing your tracking information.

Please note:

  • Processing time is separate from estimated delivery time;

  • Orders cannot always be modified once processing has begun;

  • Cancellation requests may not be possible once an order has entered fulfillment; and

  • Processing may occasionally take longer during major promotions, holidays, product launches, or periods of unusually high order volume.

If you need assistance with an order that was recently placed, please contact care@kovyq.com as soon as possible.

2. Shipping Destinations

KOVYQ ships to the United States and selected international destinations.

Shipping availability may depend on:

  • Destination;

  • Product;

  • Carrier availability;

  • Local restrictions; and

  • Other logistics considerations.

If we are unable to ship to your country, region, or address, the applicable shipping option will generally be unavailable during checkout.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Destination Estimated Delivery
United States 7–15 Business Days
Canada 8–18 Business Days
United Kingdom 7–15 Business Days
Europe 7–18 Business Days
Australia & New Zealand 8–20 Business Days
Rest of the World 10–25 Business Days

These timeframes are estimates rather than guaranteed delivery dates.

Most shipments are expected to arrive within the estimated timeframe, but actual delivery times may vary depending on the destination, carrier, shipping network, order volume, and circumstances outside our reasonable control.

Business days generally exclude weekends and public holidays.

4. Shipping Costs

Shipping charges, when applicable, are displayed during checkout before you complete your purchase.

KOVYQ may periodically offer:

  • Free shipping;

  • Promotional shipping rates;

  • Minimum-purchase free shipping;

  • Expedited shipping; or

  • Other shipping promotions.

Any applicable conditions will be displayed on the Website or during checkout.

The shipping option and price displayed at checkout will apply to your order.

5. Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

Please allow approximately 1–5 business days after shipment for the carrier's tracking system to display its first update.

It is normal for a tracking number to be created before the carrier's system displays detailed movement.

During transportation, tracking information may temporarily remain unchanged while a package continues moving through the carrier's logistics network.

A temporary lack of tracking updates does not automatically mean that a shipment is lost or inactive.

Tracking events and estimated delivery information are provided by the applicable shipping carrier and may update at different stages of transportation.

If you have concerns about your tracking information, contact care@kovyq.com with your order number.

6. Delivery Delays

While we work with our logistics and shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Carrier operational delays;

  • Severe weather;

  • Public holidays;

  • High shipping volume;

  • Transportation disruptions;

  • Security procedures;

  • Regional delivery disruptions;

  • Address verification;

  • Unsuccessful delivery attempts; or

  • Other circumstances outside our reasonable control.

A shipment experiencing a delay is not automatically considered lost.

If your order is significantly delayed, please contact care@kovyq.com. Our Customer Care team can review the available tracking information and assist with the appropriate next steps.

Where required by applicable law, we will provide any remedies or notices that apply to a material shipping delay.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

  • Recipient name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State or province;

  • Postal or ZIP code;

  • Country; and

  • Contact information.

If you notice an error after placing your order, contact:

care@kovyq.com

as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that an address can be changed once processing or shipping has begun.

KOVYQ is not responsible for delivery failures caused by inaccurate or incomplete shipping information supplied by the customer, except where applicable law provides otherwise.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

8. Failed Delivery Attempts

Depending on the carrier and destination, delivery may require one or more delivery attempts.

If a delivery attempt is unsuccessful, the carrier may:

  • Attempt delivery again;

  • Leave delivery instructions;

  • Hold the package at a local facility or pickup location; or

  • Return the package to the designated return location.

Customers are responsible for monitoring tracking information and following reasonable carrier instructions when action is required to complete delivery.

If you are experiencing difficulty receiving your package, please contact care@kovyq.com so our team can review the available shipment information.

9. Lost Packages

If you believe your package may have been lost during transit, please contact care@kovyq.com.

A package is not automatically considered lost solely because tracking has not changed for several days.

Shipments may continue moving through the carrier's network between tracking events.

When appropriate, KOVYQ may request or initiate an investigation with the applicable shipping carrier or logistics provider.

If a shipment is confirmed as lost, KOVYQ will provide an appropriate resolution, which may include:

  • A replacement shipment; or

  • A refund to the original payment method.

Customers may be asked to cooperate with reasonable carrier investigation procedures before a lost-package claim can be completed.

10. Packages Marked as Delivered

If tracking indicates that your package has been Delivered but you cannot locate it, please first:

  • Check around your property and normal delivery locations;

  • Check with household members;

  • Check with neighbors;

  • Check with building reception, front desk, mailroom, or property management when applicable; and

  • Review any delivery information provided by the carrier.

In some circumstances, a carrier's delivery scan may appear before the recipient physically locates the package.

If you still cannot locate your order, please contact care@kovyq.com.

Our Customer Care team will review the available shipping and tracking information and, where appropriate, assist with a carrier investigation.

A carrier's confirmed delivery status will be considered as part of our review, but each claim will be evaluated based on the available information and applicable consumer protection requirements.

11. Refused, Unclaimed, or Undeliverable Packages

A package may be returned when:

  • Delivery is refused;

  • The shipping address is incorrect or incomplete;

  • The recipient cannot be located;

  • The package remains unclaimed;

  • Required delivery instructions are not completed; or

  • Delivery cannot be completed for another customer-related reason.

If a package is returned under these circumstances, please contact care@kovyq.com.

Where permitted by applicable law, actual original shipping costs, return shipping charges, or carrier handling fees incurred as a result may be deducted from an otherwise eligible refund.

Please refer to our Return & Refund Policy for additional information.

12. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur to improve product availability or delivery efficiency.

When an order is split:

  • Products may arrive on different dates;

  • Each package may receive a separate tracking number; and

  • Receiving one package does not necessarily mean the remainder of your order is missing.

You will not be charged additional shipping fees solely because KOVYQ chooses to split an order into multiple shipments.

13. Customs, Duties, and Taxes

For orders shipped to certain destinations, applicable government authorities or delivery providers may impose:

  • Import duties;

  • Taxes;

  • VAT;

  • Brokerage charges; or

  • Other legally required fees.

Where applicable, responsibility for such charges will be determined by the information provided during checkout and applicable law.

Unless KOVYQ expressly states that duties and taxes are included in the purchase price or shipping charge, additional charges imposed by government authorities or carriers may be the customer's responsibility.

KOVYQ does not determine the amount of government-imposed taxes, duties, or fees.

14. Shipping Restrictions

KOVYQ reserves the right, where permitted by law, to restrict or refuse shipment to locations where:

  • Carrier service is unavailable;

  • Delivery is prohibited by law;

  • Shipping restrictions apply;

  • Reliable delivery cannot reasonably be provided; or

  • The transaction or destination presents a significant fraud or security risk.

Certain products may also be unavailable in specific jurisdictions because of local regulations or carrier restrictions.

If we are unable to fulfill an order after payment has been collected, the applicable amount will be refunded to the original payment method.

15. Peak Periods and Promotions

During periods of unusually high demand, including:

  • Black Friday;

  • Cyber Monday;

  • Holiday seasons;

  • Major promotional campaigns;

  • Product launches; or

  • Storewide sales;

processing or delivery may take longer than usual.

Our team and logistics partners will continue working to process and deliver orders as efficiently as reasonably possible.

Tracking information will remain the primary source for shipment progress after an order has shipped.

16. Force Majeure and Events Outside Our Control

KOVYQ is not responsible for delays or failure to perform caused by events outside our reasonable control, to the extent permitted by applicable law.

Such events may include:

  • Natural disasters;

  • Severe weather;

  • Government actions;

  • Transportation disruptions;

  • Labor disputes or strikes;

  • Public health emergencies;

  • War or civil unrest;

  • Carrier network interruptions;

  • Infrastructure failures; or

  • Other extraordinary events beyond our reasonable control.

Nothing in this section limits any mandatory consumer rights or remedies provided by applicable law.

17. Shipping Issues and Payment Disputes

If you have concerns about a delayed, missing, incorrectly delivered, or otherwise affected shipment, please contact KOVYQ Customer Care before initiating a chargeback or payment dispute.

In most cases, a chargeback is not necessary.

Our team can review the shipment, tracking information, carrier activity, and available resolution options directly with you.

Please contact:

care@kovyq.com

and include your order number and a brief description of the issue.

If a refund, replacement, carrier investigation, or other resolution is appropriate, our team can assist you directly without requiring a payment dispute.

Nothing in this section restricts any lawful rights available to customers through their financial institution or under applicable consumer protection laws.

18. Relationship to Our Other Policies

Shipping-related returns, refunds, lost-package resolutions, and other remedies may also be subject to our:

  • Return & Refund Policy;

  • Terms of Service; and

  • Privacy Policy.

If mandatory consumer protection law provides rights that differ from a provision of this Shipping Policy, those mandatory rights will apply.

19. Changes to This Shipping Policy

KOVYQ may update this Shipping Policy periodically to reflect changes to:

  • Shipping services;

  • Delivery destinations;

  • Carrier relationships;

  • Processing procedures;

  • Business operations; or

  • Legal requirements.

The latest version will be published on kovyq.com with the revised Last Updated date displayed at the top of this page.

20. Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing shipment, please contact:

KOVYQ

Website: kovyq.com
Email: care@kovyq.com

When contacting us about an existing order, please include your order number so our Customer Care team can assist you efficiently.