Privacy policy

Privacy Policy

Last Updated: September 12, 2026

This Privacy Policy describes how KOVYQ ("KOVYQ," "we," "our," or "us") collects, uses, discloses, stores, and protects your personal information when you visit, use our services, or make a purchase from kovyq.com (the "Site"), or otherwise communicate with us regarding our products and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we handle personal information as described in this policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with KOVYQ and our Services.

Information You Provide Directly

When you place an order, create an account, subscribe to marketing communications, participate in a promotion, or contact Customer Care, we may collect information such as:

  • Full name;

  • Email address;

  • Phone number;

  • Billing address;

  • Shipping address;

  • Account information;

  • Order and purchase history;

  • Product preferences;

  • Customer service communications;

  • Return and refund information; and

  • Other information you choose to provide.

Certain information is necessary for us to process purchases, deliver products, and provide our Services.

Payment Information

Payments are processed through third-party payment providers.

KOVYQ generally does not store complete credit or debit card numbers.

Our payment providers may collect and process information such as:

  • Payment method;

  • Billing information;

  • Transaction information;

  • Payment authorization information; and

  • Fraud prevention and risk information.

Payment information is processed according to the security and privacy practices of the applicable payment provider.

Device and Usage Information

When you interact with our Site, we or our service providers may automatically collect information such as:

  • IP address;

  • Browser type and version;

  • Device type;

  • Device identifiers;

  • Operating system;

  • Language preferences;

  • Approximate location derived from IP address;

  • Time zone;

  • Referral source;

  • Pages viewed;

  • Products viewed;

  • Shopping activity;

  • Cart activity;

  • Website interactions;

  • Advertising interactions; and

  • Date and time of visits.

2. How We Collect Personal Information

We may collect personal information from several sources.

Directly From You

For example, when you:

  • Place an order;

  • Create or manage an account;

  • Contact Customer Care;

  • Subscribe to email or other marketing communications;

  • Request a return or refund;

  • Participate in promotions; or

  • Otherwise communicate with KOVYQ.

Automatically

We may collect certain information automatically through technologies such as:

  • Cookies;

  • Pixels;

  • Tags;

  • Web beacons;

  • Software development kits;

  • Analytics technologies; and

  • Server and log files.

From Third Parties

We may also receive personal information from third parties that help us operate our business, including:

  • Shopify;

  • Payment processors;

  • Shipping carriers;

  • Fulfillment and logistics providers;

  • Fraud prevention and security providers;

  • Analytics providers;

  • Advertising and marketing partners;

  • Customer service providers; and

  • Other service providers supporting our ecommerce operations.

3. How We Use Your Personal Information

We may use personal information to:

  • Process and fulfill orders;

  • Process and verify payments;

  • Deliver purchased products;

  • Provide order confirmations;

  • Provide shipping and delivery updates;

  • Manage returns, refunds, and cancellations;

  • Provide Customer Care;

  • Respond to inquiries and requests;

  • Maintain customer accounts;

  • Detect, investigate, and prevent fraud or unauthorized transactions;

  • Protect our customers, Services, and business;

  • Improve our Site, products, and Services;

  • Understand how customers interact with our Site;

  • Personalize shopping experiences;

  • Recommend products that may interest you;

  • Measure website and advertising performance;

  • Conduct marketing and advertising activities;

  • Send promotional communications where permitted by law;

  • Maintain business and transaction records;

  • Resolve disputes;

  • Enforce our policies and agreements; and

  • Comply with applicable legal and regulatory obligations.

4. Cookies and Similar Technologies

KOVYQ and our service providers may use cookies and similar technologies to operate and improve our Site.

These technologies may be used to:

  • Remember your preferences;

  • Keep products in your shopping cart;

  • Maintain account and session functionality;

  • Understand how visitors use our Site;

  • Analyze website traffic;

  • Improve website performance;

  • Prevent fraud and improve security;

  • Measure advertising effectiveness;

  • Personalize content; and

  • Deliver or measure advertising.

Some cookies are necessary for the Site to function properly, while others may be used for analytics, personalization, or advertising.

You may be able to control certain cookies through your browser settings or privacy controls made available on our Site.

Disabling certain cookies may affect the functionality or availability of some features.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, comply with legal requirements, or protect our rights.

These third parties may include:

  • Shopify and ecommerce technology providers;

  • Payment processors;

  • Shipping carriers;

  • Fulfillment and logistics providers;

  • Fraud prevention and security providers;

  • Customer service providers;

  • Email and communications providers;

  • Analytics providers;

  • Advertising and marketing partners;

  • Cloud hosting and technology providers;

  • Professional advisers, such as legal or accounting professionals;

  • Government agencies, regulators, courts, or law enforcement when legally required; and

  • Parties involved in a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

We do not disclose personal information to third parties for monetary compensation in the traditional sense of selling customer lists.

However, certain privacy laws may define some advertising or analytics activities involving cookies, pixels, or similar technologies as a "sale," "sharing," or "targeted advertising."

Where required by applicable law, customers may have the right to opt out of such activities.

6. Shopify

Our online store is powered by Shopify.

Shopify may collect and process certain personal information to provide ecommerce functionality, securely process transactions, detect and prevent fraud, improve its services, and support merchants and customers.

Shopify processes information according to its own privacy practices and applicable agreements.

You can learn more about Shopify's privacy practices through Shopify's official privacy resources.

7. Advertising and Analytics

We may work with analytics, advertising, and social media providers to understand how customers interact with KOVYQ and to measure or personalize advertising.

Depending on the services we use, these providers may include platforms such as:

  • Google;

  • Meta, including Facebook and Instagram;

  • TikTok;

  • Pinterest; and

  • Other analytics or advertising providers.

These providers may use cookies, pixels, device identifiers, and similar technologies to:

  • Measure advertising performance;

  • Understand visitor behavior;

  • Attribute purchases or other actions to advertisements;

  • Create or measure audiences;

  • Personalize advertisements;

  • Limit repetitive advertising; and

  • Improve marketing effectiveness.

The information collected and used by these providers may also be subject to their respective privacy policies.

Where required by applicable law, we will provide appropriate choices regarding cookies, targeted advertising, or other applicable processing.

8. Marketing Communications

If you choose to receive promotional communications from KOVYQ, we may use your contact information to send information about:

  • New products;

  • Promotions;

  • Special offers;

  • Product recommendations; and

  • Other KOVYQ updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in our promotional emails.

Unsubscribing from promotional communications does not prevent us from sending transactional or service-related communications, such as:

  • Order confirmations;

  • Shipping notifications;

  • Delivery updates;

  • Return or refund information;

  • Security notifications; and

  • Customer Care responses.

9. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you;

  • Request correction of inaccurate personal information;

  • Request deletion of certain personal information;

  • Obtain a copy of certain personal information;

  • Request information about how your personal information is used or disclosed;

  • Withdraw consent where processing is based on consent;

  • Object to or restrict certain processing;

  • Opt out of certain targeted advertising;

  • Opt out of certain forms of sale or sharing of personal information where applicable; and

  • Appeal certain decisions regarding privacy requests where applicable.

Residents of certain U.S. states, including California and other jurisdictions with comprehensive privacy laws, may have additional rights.

To submit a privacy request, contact:

care@kovyq.com

Please include enough information for us to understand and process your request.

We may need to verify your identity before completing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

10. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on your jurisdiction and whether the applicable law applies to KOVYQ, these rights may include:

  • The right to know or access personal information;

  • The right to correct inaccurate information;

  • The right to request deletion;

  • The right to obtain a portable copy of certain information;

  • The right to opt out of targeted advertising;

  • The right to opt out of certain sales or sharing of personal information; and

  • The right to limit certain uses of sensitive personal information where applicable.

Requests may be submitted to:

care@kovyq.com

If applicable law permits an authorized agent to submit a request on your behalf, we may request documentation confirming the agent's authority and may separately verify your identity.

11. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete and document transactions;

  • Fulfill orders;

  • Provide Customer Care;

  • Maintain business and accounting records;

  • Meet tax and legal obligations;

  • Resolve disputes;

  • Process returns and refunds;

  • Prevent and investigate fraud;

  • Handle payment disputes and chargebacks; and

  • Enforce our agreements and policies.

The applicable retention period depends on the type of information, why it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

We also rely on reputable ecommerce, payment, hosting, and technology providers to support the security of our Services.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of personal information.

13. Children's Privacy

KOVYQ's Services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to KOVYQ without appropriate authorization, please contact:

care@kovyq.com

If we determine that personal information was collected from a child in violation of applicable requirements, we will take reasonable steps to delete it.

14. International Data Transfers

KOVYQ operates an ecommerce business that may use service providers located in multiple countries.

As a result, your personal information may be transferred to, stored in, or processed in countries outside your place of residence, including the United States and other jurisdictions where our service providers operate.

Privacy and data protection laws in these countries may differ from those in your jurisdiction.

Where required by applicable law, we or our service providers will use appropriate safeguards for international transfers of personal information.

15. Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties.

KOVYQ does not control and is not responsible for the privacy, security, or content practices of third-party websites or services.

When you leave our Site or interact with a third-party service, the privacy policy and terms of that third party may apply.

We encourage you to review their privacy practices before providing personal information.

16. Fraud Prevention and Transaction Security

To protect KOVYQ and our customers, we may use personal information to identify, investigate, prevent, or respond to:

  • Fraudulent transactions;

  • Unauthorized account activity;

  • Payment fraud;

  • Identity misuse;

  • Suspicious orders;

  • Return or refund abuse;

  • Chargebacks and payment disputes; and

  • Other activity that may threaten the security or integrity of our Services.

We may share relevant transaction information with payment processors, fraud prevention providers, financial institutions, Shopify, shipping providers, or other parties where reasonably necessary to investigate or respond to such activity.

17. Legal Requirements

We may use, preserve, or disclose personal information when we reasonably believe doing so is necessary to:

  • Comply with applicable laws or regulations;

  • Respond to valid legal processes;

  • Respond to lawful requests from public authorities;

  • Protect our legal rights;

  • Protect the rights, safety, or property of customers or others;

  • Investigate suspected fraud or illegal activity; or

  • Establish, exercise, or defend legal claims.

18. Business Transfers

If KOVYQ is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.

Any successor organization may continue to process personal information in accordance with applicable law and the privacy commitments associated with the information.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices;

  • Our Services;

  • Technologies we use;

  • Service providers;

  • Legal or regulatory requirements; or

  • Other operational considerations.

When we update this Privacy Policy, we will publish the revised version on kovyq.com and update the "Last Updated" date at the top of the policy.

Where required by applicable law, we may provide additional notice regarding material changes.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

KOVYQ

Website: kovyq.com
Email: care@kovyq.com

When submitting a privacy request, please provide sufficient information for us to identify the request and respond appropriately.

We will respond to valid privacy requests within the timeframe required by applicable law.